The City of Portland is currently going through an assessment to determine the feasibility of implementing a more centralized Customer Relationship Management system and 311 Call Center. This assessment involves taking a look at how the City currently interacts with customers and how it delivers services, including intake and processing of service requests as well as the handling of information requests. To this end they want to collect information about how community members currently use City services, how they feel about their current experiences and their opinions on the potential of a 311 system for the City of Portland. To gather this type of information they are asking for community volunteers to participate in a 2 hour focus group session with our 311 Assessment Project team. Four focus group sessions are planned later this month.
- Session 1 – August 27th at the Portland Building downtown, 1120 SW 5th Ave, 2:30 – 4:30 p.m.
- Session 2 – August 27th at the Portland Building downtown, 1120 SW 5th Ave, 6:30 – 8:30 p.m.
- Session 3 – August 28th at the North Police Precinct, 449 NE Emerson Street, 1:00 – 3:00 p.m.
- Session 4 – August 28th at the East Precinct Building, 737 SE 106th Ave, 6:30 – 8:30 p.m.
Those interested in volunteering to participate in any of these focus groups should please contact 311 Project Manager Laura Wolfe at 503 823-4762, by Monday, August 18th with their preferred session.